Part III: Effective Communication
Communication takes place when one person transmits thoughts or feelings to another person or group; effectiveness is measured by similarity between that which is transmitted and received.
There are three basic elements of communication:
Barriers to effective communication can include:
Communication Skills result from experience and are enhanced by additional training. Communication begins with role playing during the instructor's training and continues into actual instruction. Instruction itself has taken place when a student demonstrates a desired response.
Principles of good communication include talking about deep knowledge and personal experience. Communication has occured when the desired result of communication is observed.
It is essential that students know the meaning of knowledge rather than facts and figures for example, why an airplane stalls and how it stalls, rather than simply memorizing stall speeds.
The Instructor's Toolbox includes several listening techniques:
Instructors can help students listen as well. Rules of Listening for students include:
Good questioning also aids understanding. Instructors should ask both open-ended and focused questions. Instructors can confirm mutual understanding with paraphrasing and perception checking the first asks the student to restate concepts, while the second one confirms that the instructor's perception of the student is accurate.
Instructors can enhance their teaching skills by gaining deeper knowledge of their subjects.
Flight Instructor Test Questions
Effective communication has taken place when, and only when, the receivers react with understanding and change their behavior accordingly.
To communicate effectively, instructors must reveal a positive attitude while delivering their message.
To be more likely to communicate effectively, an instructor should speak or write from a background of up-to-date, stimulating material, and not from technical expertise.
A communicator's words cannot communicate the desired meaning to another person unless the listener or reader has had some experience with the objects or concepts to which these words refer.
Student confidence tends to be destroyed if instructors bluff whenever in doubt about some point.